Testimonials
Claire Ariyoshi
Controller, Honolulu, HI
“Infrahealth has provided The Honolulu Medical Group with medical billing services since October 2004. They were selected for their ability to provide full service back office support from transcription and coding to claims and collections. The staff has been a pleasure to work with, always so helpful and eager to provide the best service possible. We have been especially pleased with the wealth of experience the staff at Infrahealth has brought to our organization which we could not have duplicated without hiring a multitude of staff.”
Aleane Sheridan
Manager
Austin, TX
“Our organization was Infrahealth’s first client to go live with their billing program via the internet. This required connectivity, training, and procedural processing. I was amazed at how quickly and efficiently Infrahealth got everything set up. Infrahealth does our coding and claim transmission in less than 24 hours after receipt of our batches. Their unpaid claim follow up is constant. Their client communication is excellent as well as their reporting. To sum it up, our revenue for the month of March was the best we have ever had.”
Ted Spears, MD
Medical Director
Sports Performance International, Austin, TX
www.sportsperformanceint.com
"Switching our transcription services to Infrahealth allowed us to move immediately from a 'tape' environment to a 'digital' environment, which enabled us to become HIPAA compliant; improve our accessibility of patient information; decrease our internal turn-around processes significantly with physician signed approval of transcription and faxing document to referring physicians; and decrease our existing operational costs. The entire transition took less than a week, which is irrelevant to the number of providers. Infrahealth's web-based transcription site is HIPAA compliant, extremely "User Friendly."
Robert Fraser, MD
North Carolina
"Whoever you are on the far side of the world typing this for us, we really appreciate your work. By the way, I do not know how much work you do for me, but in general the QUALITY OF THE TRANSCRIPTION IS FABULOUS, so keep it up!!!"
Director, Radiation Oncology Department
Carolinas Medical Center, Charlotte, NC
"As a department, we couldn't be more pleased with Infrahealth. The whole process from initial presentation, installation, training, and interactions with support staff have been the most pleasant, painless and rewarding of any in recent memory. Infrahealth has a quality product that is competitively priced, without capital investment and they support with rapid responses and a smile. You can't go wrong!"
Patricia R., TX
“Thank you for all your help with the insurance. I really appreciate it. You are very professional!”
Eric Day, Administrator
Central Park Surgery Center
Austin, TX
“The process flow is well done and the website is extremely user friendly.”
Jerry Fain, MD
SW Regional Cancer Center
Austin, TX
“I have used Infrahealth Transcription System now since June 2002. I have been able to decrease my dictation time from seven minutes per chart down to two minutes per chart by using a standard template. This has enabled me to further decrease the time it takes to dictate each patient. I have been quite impressed with the services that have been provided. I now have the ability to obtain patient records from the Internet not only from office but also from my home. Although there are intermittent problems with the computer, I have always found the staff at Infrahealth to be quite responsive to my needs, and they have always serviced the computer on a same-day basis. I have no hesitancy recommending this Medical Transcription Service to any large medical group or individual physician group.”
CEO, Rock Hill Radiation Therapy Center
Rock Hill, SC
"Switching our transcription services to Infrahealth allowed us to move immediately from a 'tape' environment to a 'digital' environment, which enabled us to become HIPAA compliant; improve our accessibility of patient information; decrease our internal turn-around processes significantly with physician signed approval of transcription and faxing document to referring physicians; and decrease our existing operational costs. The entire transition took less than a week, which is irrelevant to the number of providers. Infrahealth's web-based transcription site is HIPAA compliant, extremely "User Friendly."
Elaine Imoto, MD
Chest Diseases
Honolulu, HI
“My solo practice office has access to the same powerful million dollar software of larger group practices at no additional cost. The convenience of being able to access my HIPAA secure records from anywhere is absolutely fabulous. I also have peace of mind knowing all my records are safely stored digitally in case of fire or flood. My referring MDs especially appreciate the unique HIPAA secure e-mail patient record replies for their paperless offices. The Infrahealth staff expresses true aloha spirit in helping me 24 hours a day 7 days a week via their hotline. A personal and professional combination that can't be beaten.”
R. Jeff Zwiener, MD
Medical Director
Pediatric Gastroenterology
Specially for Children Hospital
Austin, TX
"Infrahealth has improved office efficiency and patient care. There is improved transcription accuracy, an overnight turn-around time, and the cost is less than our previous service. There is also the notable advantage of being able the edit, approve and access our reports online."
John and Maris B.
Honolulu, HI
“It gave me great pleasure to compliment you on the outstanding job your representative did on taking care of a rather complicated issue. She was relentless in her pursuit to get to the bottom of the problem. I was most impressed with her desire to resolve this issue for us. She is a big asset to your group. We would like to thank you all for a task well done.”
R. Davis, HI
“I just wanted to let you know what great customer service representatives you have! They helped me resolve an on-going billing dispute which I had regarding services rendered to me. The representatives reviewed my entire account and cleared up all the billing discrepancies. They were very professional and were able to clearly explain what was going on with my account, describe to me the steps that were needed to address the issues, and promptly called me back with a resolution. Keep up the good work!”